Application and acceptance of the general terms and conditions of online sale
These general conditions of sale (GCS) are entered into, on the one hand, by the company Ya Lamaï -Le Thé des Ecrivains®, whose registered office is located at 4 rue Jean-Pierre TIMBAUD 75011 Paris – France, registered in the Nanterre Trade and Companies Register under number 527 479 786 hereinafter referred to as “Le Thé des Ecrivains®”, and on the other hand, by any individual or legal entity hereinafter referred to as the “Customer” wishing to make a purchase via the Thé des Ecrivains online sales website (https://www.thedesecrivains. com), hereinafter referred to as the “Site”.
SARL with a capital of 1000€.
Registered with the RCS of Paris under no. 527 479 786
Head office: 4 rue Jean-Pierre TIMBAUD 75011 PARIS- France.
Siret number: 527 479 786 000 24
Catering – Distribution – Operation of the Thé des Ecrivains® brand
Intracommunity VAT number: FR91 527 479 786
The acquisition of a good through the present Site implies unreserved acceptance by the Customer of the present General Terms and Conditions of Sale (GTCS). These general conditions of sale shall prevail over any other general or special conditions not expressly approved by Thé des Ecrivains, which reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the Customer’s order. All this information is presented in French. The consumer declares that he/she has full legal capacity to enter into the present Terms and Conditions of Sale.
Products for sale
On its Site, Le Thé des Écrivains offers the Customer a catalog of products presented by a technical data sheet detailing their characteristics. These products are all established in compliance with Article L 111-2 of the French Consumer Code.
On the product sheet, the customer is informed of product availability. An unavailable product (out of stock, etc…) may be mothballed on the Site (an icon informs the customer of this unavailability) or permanently removed from the product catalog (exhaustion of stock, etc…) without appeal.
To order the desired item(s), the Customer must enter the product sheet by clicking on the product thumbnail, choose the desired quantity and click on “add to basket”.
Once the order has been finalized, the customer must validate the basket by clicking on “place order”. When validating the shopping basket, customers must enter their country and zip code, which enables us to estimate shipping costs.
To place an order, the Customer must identify himself with a valid e-mail address and a password. All first orders require the creation of an account.
Once the account has been created, the Customer logs in and chooses one of the delivery methods offered by Colissimo
Once the delivery method has been chosen, the Customer selects the payment method to finalize the order.
Le Thé des Écrivains confirms to the Customer the validation of its order by a confirmation email. The order becomes final once this confirmation email is sent by Le Thé des Écrivains . The contractual information and the general conditions of sale are written in French and will be confirmed by Le Thé des Écrivains at the latest at the time of delivery of the products.
By confirming his/her order, the Customer accepts all of the present general terms and conditions of sale presented on the Site and acknowledges that he/she is fully aware of them, thereby waiving the right to rely on any contradictory document, and in particular his/her own general terms and conditions of purchase, as the act of purchasing implies acceptance of these general terms and conditions of sale. This confirmation as well as all the data recorded by Le Thé des Écrivains will constitute the proof of the transactions.
The photographs and texts of these products are not contractual and do not engage the responsibility of Le Thé des Écrivains.
Thé des Écrivains cannot be held responsible for any delay due to a stock shortage or an imponderable event (such as catastrophes, strikes, fires, floods, failure or breakdown of equipment, means of transport, communication or due to your actions) as well as any error in the presentation of the products on the Site.
Le Thé des Écrivains undertakes to accept the Customer’s order on its Site under the terms of these general conditions of sale.
Price list
Product prices are quoted in euros (€) and exclude shipping costs.
For France and EU countries (European Union), prices are indicated inclusive of VAT, the VAT applied being that of the day of the order.
Le Thé des Écrivains reserves the right to modify its prices at any time (VAT changes, etc…). No price can be changed once the order has been validated.
Terms of payment
The price is payable in full in a single instalment and is due immediately on the order date. All orders are payable in euros (€).
Cards issued by banks domiciled outside France must be international bank cards. Secure online payment by credit card is totally safe: it uses the SSL (Secure Socket Layer) protocol. Transmitted information is encrypted by software and cannot be read during transport over the network.
Le Thé des Écrivains has chosen the Stripe online payment solution. Your order can only be processed once your payment has been accepted and this acceptance has been transmitted to our services by the Stripe site.
Shipping and delivery times
The shipment is made to the address given by the Customer in his Customer file and specified for the delivery of his order. The Customer undertakes to provide all the information required for the delivery of his products. If this is not the case, Le Thé des Écrivains cannot be held responsible for non-delivery.
For shipments, Le Thé des Écrivains uses the Colissimo service for France and Colissimo international for the rest of the world.
As soon as your order has been dispatched, Le Thé des Écrivains will send you an e-mail. This e-mail will contain the order number and a link to the tracking information (parcel tracking number).
Delivery costs
Shipping costs depend on the place of delivery.
Shipping is free for all orders of €60 or more, including VAT, in mainland France.
For deliveries outside mainland France (DOM-TOM and abroad), delivery costs are calculated according to the postal rates in force at the time of validation of the Customer’s shopping basket and depending on the destination country.
Delivery time
Orders are processed within 2 days.
Orders placed on a public holiday are processed on the next working day.
Orders placed on Friday, Saturday or Sunday will be processed on the following Tuesday.
Delivery times for mainland France are indicated on the online sales site and in the order confirmation e-mail, and are given as an indication only. In mainland France, they are estimated at between 2 and 3 working days.
Le Thé des Écrivains cannot be held responsible for additional delivery times. However, should the latter exceed thirty days from the date of the order, the Customer may make a claim.
For French overseas departments and territories, delivery times vary from country to country.
Delivery tracking
The customer’s delivery is tracked by e-mail with a tracking number to follow the path of the parcel.
For any questions relating to delivery, the customer can contact customer service by e-mail at the following address: commandes@thedesecrivains.com
Withdrawal period and complaints
Le Thé des Écrivains is committed to the quality of the products sent.
You have a period of 14 days from receipt of your order (in accordance with articles L.121-16 et seq. of the French Consumer Code and in the context of distance selling) to send a withdrawal form. Please fill in the form carefully so that we can process your data.
You have a maximum of 14 days to return the products concerned. The products concerned must be in their original condition, with their original packaging.
The refund will be made within 14 days of receipt of the products in their original condition and via the payment method used, excluding shipping costs.
The customer is responsible for return shipping costs.
For any complaint concerning the quality of an item, please write to us using the contact form, specifying the reason for the complaint along with a photo of the product, its batch number and the internet order number. The quality department will examine the request. In the event of a conclusive examination, the Customer will be informed of the reimbursement, via the payment method used, as soon as possible and excluding shipping costs. A product cannot be replaced and must be re-ordered in accordance with the terms and conditions of sale.
If a product delivered to you is damaged in transit, please send us a photo of the Colissimo label with the tracking number, the damaged product and the dedicated parcel.
If an order is returned by Colissimo for the following reasons: refused or unclaimed, Le Thé des Écrivains undertakes to make a refund minus the cost of postage.
Protection of personal data
Le Thé des Écrivains undertakes to protect the Customer’s personal data. By adhering to these general conditions of sale, the Customer acknowledges having read Le Thé des Écrivains’ commitment to confidentiality and consents to Le Thé des Écrivains collecting and using this data.
Applicable law and jurisdiction
These terms and conditions are governed by French law and by the Vienna Convention on Contracts for the International Sale of Goods, to the exclusion of United Nations sales law. All disputes relating to the commercial relationship between you and us are subject to the exclusive jurisdiction of the Versailles court.